www.foodsafetyselect.com - Food Safety Select

Business Membership and Advertising

Frequently Asked Questions (FAQs)

Food Safety Select is for food industry suppliers who provide products or services that assist food businesses to comply with food safety requirements, set out under the Food Standards Code, as well as state and territory food safety legislation. These include businesses such as food safety training providers, food industry tradies, cleaning services, and cleaning product suppliers (just to name just a few). For a complete list of business categories that can list with Food Safety Select click here.  Please contact us if we are missing a suitable category that applies to your business.
By claiming your listing on Food Safety Select you'll instantly be given a chance to stand out from the rest, by gaining access to your own business membership account. This includes a free suite of tools to be able to showcase your business in our online directory. To see all the benefits you get from claiming your listing, check out our Business Membership Plan page. 
It's also important to know that by claiming your business listing, your business will immediately have increased search priority over other businesses that haven't claimed their listing. Our directory also automatically generates metadata for your business, which facilitates Search Engine Optimisation (SEO). Therefore, claiming your listing and keeping it up to date will enhance the visibility of your business when potential clients search for you on search engines, such as Google, Yahoo, or Bing.
Finally, claiming your listing ensures that you are notified of any client review BEFORE it gets published. This can be critical to ensure that in the event of receiving an unfavorable review, your business has a chance to mitigate any possible damage that may occur by dealing with the client directly with a view to resolution.
The most important thing you can do to boost your visibility is to get customer reviews. Having a positive rating can help you elevate your business in search results, especially as our site allows visitors to sort businesses by the number of ratings.
There are also a number of ways you can obtain more reviews, such as adding Food Safety Select referral links to your emails. You can also encourage reviews simply by asking your customers if they would leave a review on the Food Safety Select website and rate their experience.
At Food Safety Select, we promote honesty and integrity. We screen all reviews thoroughly and will not publish reviews that we deem inappropriate, offensive, or clearly false.
In order to ensure the integrity of our website, negative reviews are only able to be deleted by authorised Food Safety Select representatives. If a review cannot be authenticated (e.g. by way of a reference or receipt), it may be deleted. The best way to combat a negative review is to simply get more reviews to level out the average rating. You could do this by contacting new and past clients and requesting them to leave feedback and by doing this you will also gain an enhanced search ranking. 

Another solution is to respond to each negative review, a benefit of Featured and Premium memberships. You may need to upgrade your membership if you require this functionality.

 Lastly, you can always contact us if you have any concerns about the genuineness of a review. If your business receives a negative review, Food Safety Select can allow you 24 hours to deal with the matter privately. Of course, if an amicable resolution with the client can be made offline and the client agrees to contact us to have the review canceled, we will gladly delete it and it won't get published.
Click here or simply go click on the login link on the top right-hand corner of the homepage.
We're sorry you've lost your password. It's easy to retrieve it. First, ensure that your listing has already been claimed.
1. Click here to retrieve your password.
2. Enter the email address you used when you first signed up for your listing. 
3. Then click on the button that says "Retrieve Password".
4. We will email you your password. NOTE: You may need to check your Spam and Junk folders in case your password gets sent there.
5. Visit the login page to sign in to your account.
1. Visit the login page to sign in to your account.
2. After you log in, click on the account details you want to update and add or make the changes required.
IMPORTANT: Whenever you make any changes or updates to your listing, remember to click the green SAVE CHANGES button to save your changes. Your listing will be automatically updated every time you do this.
1. Log in to your account.  
2. Click on the Contact Details tab or button.
3. Towards the bottom of the page will be several fields to input the website addresses of your website, Shop (Premium Members only) and social media profiles.

NOTE: You MUST enter your complete public web address for this to work properly, including https://www.  Do not only enter your username for these sites. To make sure the links are working properly, we suggest you log out of your social accounts and check to see if the links are linking to the correct page in your web browser. 

• Facebook example: http://www.facebook/pages/your-company 
• Twitter example: http://twitter.com/your-company 
Upgrading your membership plan is simple and will give your business more visibility and exposure. With more tools to showcase your business, upgraded members usually receive more inquiries from prospective clients. 
1. Log in to your business account.
2. Click on the 'Upgrade Account' button under your business logo and member number, in the top left corner.
3. Choose a membership plan and follow the checkout process to upgrade.
4. Your account will be automatically updated and you may begin using your upgraded features right away.
We try our best to keep our service easy to use and affordable for our members. Please let us know if there is anything we can do to improve your experience. You can contact us anytime to downgrade your membership.
Unfortunately, sometimes our emails will be caught as SPAM. Please check your email's SPAM folder in case your sign-up confirmation and activation emails are caught there. Furthermore, in order to receive further correspondence from Food Safety Select, including referrals and enquires, you may want to make an exception for Food Safety Select in your email settings.
If you need help navigating or setting up your listing and you still don't find what you're looking for feel free to contact us. We are always happy to hear from you.